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Your Motability Questions Answered

Are you eligible?

If you receive either of the following benefits and have at least 12 months’ award remaining you can exchange some or all of this to lease either a car, scooter or powered wheelchair from Motability:

  • Higher Rate Mobility Component of the Disability Living Allowance (currently £51.40* a week) from the Department for Work and Pensions (DWP)
  • War Pensioners’ Mobility Supplement (currently £57.40* a week) from the Service Personnel and Veterans Agency (SPVA)

Parents can apply on behalf of a child who receives the allowance, but please speak to us, as some products may not be suitable for all ages.  Only the person in receipt of the allowance can use the scooter or powered wheelchair. It should not be used, for example, by your partner or spouse.

Unfortunately, the Attendance Allowance cannot be used to lease cars, scooters or powered wheelchairs through Motability.

*Allowances correct from 6th April 2011.

What if my tyres get a puncture?

There is no need to worry about potential punctures or damage to your tyres as they are always repaired or replaced whenever there is a problem. If you are out and about when you get a puncture preventing you from being able to get home safely, we will help get you, and your scooter or powered wheelchair home.

What if there's a problem with my battery?

Your scooter will come with a battery as standard so all you have to do is remember to keep it charged. If anything goes wrong with the battery through normal every day use, it will be replaced, free of charge.

Can I modify my Motability product?

The majority of scooters and many powered wheelchairs come as standard from the manufacturer (except in cases of custom-built powered wheelchairs). All our scooters will come with a weatherproof cover as standard, so you can get out and about whatever the weather!

For additional adaptations speak to us to discuss prices and details.

What does the insurance cover?

Insurance is important in case of an accident, damage or theft of the product. With Motability, you are covered in these instances, with no excess to pay. The insurance also covers you against any damage caused by your scooter or powered wheelchair to other products, property or people.

Can I take my Motability product abroad?

You can also take your scooter or powered wheelchair abroad to use, but it is worth noting that it will not be covered by breakdown assistance, and certain insurance restrictions apply.

What is not included?

  • Optional extras on the product that are not fitted as standard
  • More than three claims for lost or stolen keys
  • Any fines you may incur
  • Insurance cover for theft or damage to personal belongings such as coats, bags,
  • mobile phones and money

Do I have to pay Road Tax on my Motability product?

Tax – The DVLA provide this free of charge for Class 3 scooters and powered wheelchairs.

What else should I consider?

Storage - You will also need somewhere secure to store your scooter or powered wheelchair overnight or when unattended.

Useful Contacts

For enquiries about the Higher Rate Mobility Component of the Disability Living Allowance:

Pensions, Disability and Carers Service
Telephone: 08457 123 456

Disability Living Allowance (NI)
Telephone: 028 9090 6182

For enquiries about the War Pensioners’ Mobility Supplement:

Service Personnel and Veterans Agency
Telephone: 0800 169 2277
www.veterans-uk.info

For enquiries about taxing a Class 3 product the DVLA can help:
Telephone: 0870 240 0010
www.dvla.gov.uk

DVA Northern Ireland (DVANI)
Telephone: 0845 402 4000
www.dvani.gov.uk

The Highway Code  - Scooters and Powered Wheelchairs
www.direct.gov.uk

How Motability WorksExample Motability Power Wheelchairs and ScootersYour Motability Questions Answered
Why choose Hewerdine for Motability?Download our guide to Motability in PDF format
To discuss your Motability Powerchair and Scooter requirements call us FREE on 0800 3777 869
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