Information about us:
This site is operated by C F Hewerdine Ltd (we, our, us). We are registered in England and Wales under company number 624181. Our registered office is at Devils Lane, Thorpe Lea Road, Egham, Surrey TW20 8HF. Our VAT number is 211 5800 11. We are registered under the Data Protection Act 1998 under number Z5173655. Our Credit Brokerage Licence number is 166727, we are regulated for the provision of credit and with the additional rights to canvass off our trade sites.
What information do we collect?
When you place an order, enter any promotion or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and a password. We will also require your credit/debit card details, when you are placing an order.
How do we use your information?
We use your information for the following purposes:
* To serve website content to you.
* To handle orders, deliver products and process payments and refunds.
* To communicate with you about your orders.
* To update our records and generally maintain your account with us.
* If you contact us, we may keep a record of that correspondence and your contact details.
* For our statistical or survey purposes to improve this website and its services to you.
* To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.
* If you consent, to notify you of products or special offers that may be of interest to you.
* To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the promotion.
How can I stop marketing information being sent to me?
If you give your consent or sign up to our newsletter we may keep you informed by post, email, text or other electronic means about our products and special offers that may be of interest to you. If you prefer not to receive promotional or marketing information from us, please un-tick the appropriate box as you go through the registration process.
Alternatively, you can opt-out of receiving promotional or marketing information at any time by emailing us via our Contact Us page quoting your full name, address and postcode; or by writing to: Devils Lane, Thorpe Lea Road, Egham, Surrey TW20 8HF. Please remember to include your name, address and postcode along with any correspondence reference you may have.
Please note that that we will endeavour to process your opt-out or unsubscribe request promptly but it may take up to 28 days for your marketing preferences to be changed.
How do I unsubscribe from newsletters?
If you wish to unsubscribe from our newsletter contact list, you should use the link on our emails.
How do we protect your information?
Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. We may vary this in the future if we feel you will benefit from greater security whilst using our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.
What are cookies?
Disclosure of your information
We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law.
Your personal information may be processed by us or our service providers outside the European Economic Area in countries that do not have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will take reasonable steps to ensure that your personal information will be adequately protected as required by UK data protection law.
Your personal information and payment card details will be processed by Barclays Bank plc for the purposes of dealing with payment transactions and to protect against fraud. We may carry out fraud and security checks with other organisations involved in fraud prevention. If we or they suspect or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud prevention. These other organisations may use this information for fraud prevention purposes in the future.
We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).
Do I have access to my information?
UK data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with UK data protection law. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us via our Contact Us form or by writing to: Devils Lane, Thorpe Lea Road, Egham, Surrey TW20 8HF.
For further information please call us FREE on 0800 3777 869.