Servicing and Maintenance
At Hewerdine, we are totally commited to 100% customer satisfaction.
Should you require assistance or need your mobility product repairing, then our Service Centre Co-ordinators will help you in anyway they can. We can efficiently organise one of our fully trained field service technicians to visit you as soon as possible - with 14 mobile engineers on the road 365 days a year in the UK, together with a client base of over 20,000 satisfied wheelchair users - we can assure you a swift response.
With comprehensive support from our manufacturer-trained team of field and in-house service technicians, we are sure that once you have bought a mobility or healthcare product from Hewerdine you will never need to look elsewhere again.
Our mobility products servicing and repair centre team work efficiently to minimise the disruption caused by unfortunate problems with any mobility equipment. We can arrange for our trained technicians to repair your product either at your home, school, college, or in our workshop.
Benefits
- To attend at home address / school / college
- Fully Trained and CRB checked mobile technicians
- To attend any unforeseen breakdowns, including the supply and fitting of major component parts, including motors, control systems, cables, connections and wheels
- The policy also includes the supply and fitting of consumables (wear and tear items), this would include replacement batteries, armpads and motor brushes
- In addition the wheelchair or buggy will have an annual service and safety check
- Any consumables to be fitted during this service are all included
| Manual wheelchairs | £15.00 per month. |
| Buggies | £15.00 per month. |
*This package is only available within the first 3 months of a new purchase
Benefits
- To attend at home address / school / college
- Fully Trained and CRB checked mobile technicians
- To attend any unforeseen breakdowns, including the supply and fitting of major component parts, including motors, control systems, cables, connections and wheels
- The policy also includes the supply and fitting of consumables (wear and tear items), this would include replacement batteries, armpads and motor brushes
- In addition the wheelchair or buggy will have an annual service and safety check, including a portable appliance test on battery charger (if applicable)
- Any consumables to be fitted during this service are all included
Cost
| Scooters | £25.00 per month. |
| Powerchairs | £30.00 per month. |
*This package is only available within the first 3 months of a new purchase
Benefits
- Fully trained and CRB checked mobile technicians
- An annual service and safety check, including a portable appliance test on the battery charger (if Applicable)
- To attend unforeseen breakdowns up to 3 times per annum
Cost
| Manual wheelchairs | £10.99 per month. |
| Scooters | £13.99 per month. |
| Powerchairs | £13.99 per month. |
*available on any product new or used all parts chargeable
| Call out and Service | £75.00 |
| Call out for repair | £50.00 - including the 1st 15 minutes then £32.00 per hour in 15 minute increments. |
| Workshop labour |
£32.00 per hour |
| Redelivery charge |
£30.00 |
*Exclusions: Damage or loss, kerbside recovery, special seating, repairs outside England & Wales. Up to 3 years of the age of equipment, to be revised on an annual basis. All spares chargeable.
All prices shown excluding VAT. VAT at the current rate charged where applicable.
